Customer Service Agent

About the job

Mission

As a Service Desk Agent, your goal is to ensure that every customer receives outstanding support and quick, effective solutions. You are passionate about service and have strong communication skills. As part of the Support team, you will become an expert in Banqup’s digital products and services, assisting customers with SaaS, finance, and IT-related questions. You are skilled at identifying customer needs, translating them into clear answers, and helping improve service processes through your feedback. You thrive in a dynamic, cloud-based environment and bring positive energy to every customer interaction, whether by phone, email, or chat.

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Responsibilities 

This is what we expect of you:

• As a customer service employee at Banqup, you are responsible for handling all questions from our customers.

• You are the contact person on behalf of the company for the relevant product support.

• You are able to bring problems to a good solution and do not stop until it is successful.

• You speak to customers in a friendly and helpful way, this can be by telephone and e-mail (chat possibly in the future).

• You ensure a high customer experience in all your customer contact.

• You identify improvements and share them with your team leader.

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About Banqup‍

At Banqup Group, our mission is to make business easy and smart by helping organisations build strong digital connections with their customers and suppliers. We are a leading financial technology company that simplifies and automates business processes through our innovative digital solutions. Our platform connects businesses with their customers, suppliers, and financial institutions, enabling seamless electronic document processing, invoicing, payment services, and administrative workflows.

Our cloud-based open network of consumers and organisations - small or large, local or global - promotes collaboration, digital interactions, document exchanges, payments and cash flow optimisation. It also enables us and our partners to create additional data-driven services to help organisations grow.

In our trusted network we equip every verified participant with the right tools to digitise and automate business processes including order-to-cash and procure-to-pay processes. Those tools range from smart mobile and web applications over software integrations all the way to fully documented APIs.

Our vision is to become the leading digital one-stop shop solution for administrative, financial, and payment processes and communications between parties. By leveraging cutting-edge technology and a customer-centric approach, Banqup Group empowers businesses to focus on their core activities while we handle the complexities of their financial and administrative processes.

Take a look at our website https://www.unifiedpostgroup.com/ for more information. 

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We would be happy to see

We are looking for candidates who have:

• Customer Service is in your DNA.

• Strong communication skills, both verbally (by telephone) and in writing (e-mail/chat).

• Good command of the Dutch and English language (oral and written). French or German is an advantage.

• Analytically very strong, you can get the customer question clear and articulate the answer well to the customer.

• Stress resistant, even when it is busy you keep an overview of all current cases.

• Good sense of collegiality.

• Experience in a similar position is a plus, but starters are also welcome. Enthusiasm and the will to make it a success counts.

• An inquisitive character.

• Affinity with our products (SaaS/ IT/ Finance).

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This is what you win

We offer a market-conformed gross salary that reflects your skills and experience. Furthermore we offer an insurance package (hospitalization, guaranteed income and pension benefits) and a company car including fuel- or charging pass. We provide a net expense allowance, additional vacation days and flexible hours with home based- working possibilities to allow our employees a healthy work- life balance.

Banqup Group is offering more and more services that require a great deal of trust from our customers. As a result, all roles within any of the companies of the Banqup Group are subject to some form of a background check. For most roles, this will involve a simple identity and degree verification. For other roles, we might be required to also verify your criminal record and employment history.

We are committed to fostering a diverse and inclusive workplace where everyone feels valued and respected. As an equal opportunity employer, we welcome applications from all backgrounds. Guided by the OECD Responsible Business Conduct and UN Human Rights principles, we are dedicated to ethical practices and making a positive impact through our innovative solutions.